FAQs
Q: What is Nero?
Nero is a premium men's gift brand that offers luxury curated gift boxes combining elegance and attention to detail.
Q: What makes Nero different?
We believe a gift is not just a product, it is a message of appreciation. Every item in our boxes is carefully handpicked to deliver a complete and memorable experience.
Q: What does a Nero gift box include?
Each gift box contains a men's watch, a distinctive perfume, and a scented candle inside a luxury box ready for gifting.
Q: Does the gift come wrapped and ready to present?
Yes, all gifts come in a luxury box with elegant wrapping, ready to present directly.
Q: Can I add a personal message inside the gift?
Yes, you can add a personal message to be included inside the box.
Q: Is the perfume suitable for daily use?
The perfume is carefully selected to be suitable for both daily wear and special occasions.
Q: Can I replace or change any item inside the gift box?
This depends on the chosen product. Please contact us for available options.
Q: Is the watch water-resistant?
Specifications vary by model. You can view the product details before purchasing.
Q: How do I maintain the scented candle for as long as possible?
Allow the wax to melt evenly across the surface on first use, trim the wick to about 5mm before each light, keep it away from drafts, and extinguish after 3–4 hours of continuous use.
Q: Is there an invoice inside the gift box?
No, no pricing information is included inside the gift box.
Q: How long does delivery take?
Orders are delivered within 3 business days from the date of confirmation. Learn more.
Q: How are shipping fees calculated?
Shipping fees are determined based on your selected governorate and appear at checkout. Learn more.
Q: Do you deliver to all governorates?
Yes, we offer delivery to all governorates across Egypt. Learn more
Q: Can I send the gift directly to someone else?
Absolutely, you can enter the recipient's address and we will deliver the gift directly to them.
Q: Do you deliver on Fridays or public holidays?
No, business days do not include Fridays or official public holidays. Learn more.
Q: What if I receive a damaged or defective product?
Please contact us within 24 hours of receiving your order and we will resolve the issue as quickly as possible. Learn more
Q: What are the conditions for return?
The product must be unused, unaltered, and returned in its original packaging with all components. Learn more.
Q: How long does a refund take?
Refunds are processed within 7–14 business days after inspecting the returned product. Learn more.
Q: Can I return a product if I changed my mind?
Unfortunately, returns due to change of mind or personal taste are not accepted. Learn more.
Q: What payment methods do you accept?
We accept cash on delivery and online payment at checkout.
Q: Can I cancel my order?
Yes, you can cancel your order before it enters the shipping stage by contacting us.
Q: How can I reach your support team?
You can reach us via WhatsApp or email, Saturday to Thursday, 10 AM to 10 PM. Contact us.
Q: How quickly will I get a response?
We respond to all enquiries within 24 business hours.
